We are thrilled to welcome you to Abode's house cleaning service and look forward to providing you a top-quality cleaning. Our team of experienced and professional cleaners are dedicated to delivering excellent service and ensuring that your home is spotless and welcoming.
We understand that every home is unique and has its own specific needs, so please don't hesitate to let us know if there are any special requests or areas that you would like us to focus on. We are here to make your life easier and take the burden of cleaning off your shoulders.
Thank you for choosing our company, and we hope to have the opportunity to serve you for many years to come. If you have any questions or concerns, please don't hesitate to reach out to us at any time.
How to prepare for your cleaners.
Start by decluttering the best you can.
Declutter You don’t want to task your house cleaner with figuring out how to organize your cluttered surfaces. Pick up toys, junk mail, loose change, and whatever else found its way to your countertops. The less clutter you have around, the easier it will be for your house cleaner to focus on more important tasks, such as wiping down your baseboards and surfaces. Please pick up clothing that may be on the floors or surfaces the cleaners will be cleaning. If clothing is not picked up they will be piled or worked around but we do not require the cleaners to do either.
Clear Any Dishes Unless otherwise specified Most house cleaners don’t wash dishes or deal with food messes. Washing and putting away your dirty dishes will make it much easier for your pro to clean your sink and the surrounding areas. Plus, once everything’s all sparkling clean, you won’t have any additional chores to worry about!
Pets
Quick Pet Info:
When possible please have your animals tucked away during the cleaning. We love animals! Sometimes they can get in the way of the cleaning process though. Your house cleaner may also have allergies or phobias, so it’s best to be considerate and have your pets in a separate area until they’re finished! Please note that pet hair takes time to remove from the home. Some added fees may be applied if cleaners need more time in the home to remove hair. It is also important to note that it is not likely that cleaners will be able to remove all pet hair from a home. Pet hair can get in the air while sweeping or vacuuming and may settle after the cleaning is done; this is common.
Communication is Key!
“The single biggest problem in communication is the illusion that it has taken place.”– George Bernard Shaw, Nobel Prize-winning playwright
Our office staff and teams are here to help! We want to help tackle the cleaning items that are driving you nuts! For example, if your dusty Venetian blinds are driving you crazy, bring this up so your house cleaner or office staff prior to your cleaning that way we will know not to miss it. If you’d like your house cleaner to do a quick walk-through with you, prepare all your talking points beforehand so no time gets wasted.
More Ways to Prep and Info
Our teams are not responsible for moving furniture.
If you do not want to have a room cleaned please close the door. That is a universal sign for cleaners not to enter.
If you have requested inside window cleanings from our house cleaners please note that they clean all windows under 8ft. For safety reasons, we do not permit our cleaners to stand on ladders other than foot ladders. If you need windows that are higher than 8ft we can refer you to our professional window washing team to accommodate.
We know that life can get chaotic during moves. We are here to help. One thing to make sure to remember areas with furniture or boxes in the way cant be cleaned. Please be sure to have as much furniture and boxes moved into one location so the cleaners can focus on cleaning. Our teams are not responsible for moving furniture.
If you have requested that the fridge be cleaned please make sure to clear as much food as possible. The cleaners are not responsible for broken glass or damage caused to food. If you are requesting a move out clean please make sure to remove all the food from the refrigerator. Cleaners will not throw away food unless specifically specified.
It’s always wise to secure anything that could easily get broken. Accidents happen, and you don’t want your grandma’s favorite vase to come crashing down. If anything is especially valuable to you or needs to be cleaned in a specific way, let your pro know ahead of time.
Cleaning FAQS
Having your house cleaned professionally is an incredible experience! Here is the cleaning list in a nutshell.
Wipe down countertops Clean inside and outside of microwave (including glass plate) Wipe down and disinfect exterior of oven Wipe out sink (if empty) Clean stovetop Empty trash
Sweep Mop Vacuum
Scrub shower/bathtub Empty trash Wipe down mirrors Clean and disinfect countertops Scrub toilet bowl Clean and disinfect toilet exterior
Items you can request to be added on for an additional fee:
Our office staff and professional teams strive to bring you a 5-Star quality service with every cleaning. We are human though and sometimes mistakes are made. One thing we cant do is read minds. If you have anything extra in mind, be sure to communicate that—and prepare for any fees that might follow. Expecting more than what you’re paying for, or more than what was agreed to, might get messy. So please communicate with us so you can get the cleaning you are looking for.
If an appointment needs to be rescheduled or cancelled please make sure to do it 24 hours prior to the appointment. If an appointment is cancelled less than 24 hours or same day there will be a $65 cancellation fee. Fees can be waived by office staff if the cancellation is due to illness, Covid, or other emergency circumstances.
We understand mistakes happen. Cleaners are humans too. That being said we want to make sure you have a 5-star experience each time you use our services. Please make sure to submit all concerns and questions to our customer chat line at (801)-845-0297. Customers have 24 hours past their service date to submit complaints and concerns to qualify for re-cleans or discounts. Customers must submit a written complaint with images attached. Abode Home Maintenance customer care agents are more than happy to set up a re-clean, when possible, to go over the missed items. Re-cleans are only for mentioned complaints. Cleaners and all other service members will not perform more work requested the day of the re-clean.
Abode Home Maintenance services are based on flat rates. They are not based on hours. Prices are always set and agreed upon by Abode Home Maintenance sales representatives and the client prior to the service date. Clients must submit any changes to their service 24 hours prior to their cleaning start time. For example, if you scheduled a deep clean and want to change to a regular cleaning. Or if you want to remove an extra room you decided to add on during the sale. The price discussed during your initial text/call is the flat rate for your service. If during the service you do not have the cleaners clean particular rooms, this will not reduce the price of the original flat rate agreed upon by you and the sales representative from Abode Home Maintenance. If changes need to be made, please request those changes 24 hours prior to the cleaning. If you have questions about our pricing please reach out to our staff so we can assist you.
Payments are subject to a late fee after 72 hours past due. A late fee of $10 will be applied on the 4th day after service completion,$25 after 7 days, and a final $75 after 10 days. Late fees will be applied to invoices automatically and will be sent out to customers stating the amount of the late fee. All accounts will be placed on hold on the second overdue invoice. Invoices must be paid to continue your service.
We hope that you never encounter this situation, but perhaps you’re curious about what happens if something is broken or stolen when your house is cleaned.If we break or damage something, we pay for it. Any cleaner or professional service person you hire to work in your home should have the same response. At Abode Home Maintenance our policy is to directly reimburse you for items valued up to $100. We ask the customer to re-purchase the item and provide us with the receipt, and then we reimburse them directly. For items over $100 in value, we may choose to file a claim with our insurance company and reimburse the customer once the claim is resolved.In the unlikely event that something is stolen, we follow the same procedure with filing an insurance claim to replace your item. Abode is licensed and insured for your assurance and our protection. When something belonging to a customer is broken or—in very unusual cases—stolen, we address the issue immediately with any of the cleaning technicians involved. This allows us to understand what happened, to look for ways our management team can improve training or guidance, and to take any necessary disciplinary actions. We deeply value the trust we develop with our clients through our professional teams and service and will do all we can to help resolve these concerns. Claims must be submitted 24 hours of the occurrence and must be submitted in writing to our chat line. Images of damaged items must be attached when written complaint is submitted to be considered for reimbursement.
How to prepare for your carpet cleaners.
Remove any small furniture or items that may be sitting on the carpet, such as coffee tables, end tables, and floor lamps.
1. Clear the area of any debris or dirt that may be on the carpet, such as pet hair, food crumbs, or dust.
2. Vacuum the carpet thoroughly to remove as much loose dirt and debris as possible.
3. Identify any stains or heavily soiled areas that you would like the carpet cleaners to focus on.
4. If you have any fragile or valuable items in the room where the carpet cleaning will take place, consider moving them to a safe location.
5. If you have any concerns or special requests, such as allergies to certain cleaning products, be sure to let the carpet cleaners know before they begin.
6. Prepare pets to stay away from the cleaning area to avoid any distractions or safety hazards
7. Be prepared to show the cleaner the areas that you want cleaned, it may be helpful to walk through with them and make a plan before starting.
8. Save a parking spot for your cleaners vehicle so they can have easy access to your home.
9.Our teams do not move furniture. So please make sure to have areas clear of furniture that you would like cleaned. Furniture does not need to be moved. Cleaners will work around furniture.
10. Please remove rugs from areas not being cleaned.
Drying Time Depending on the type of carpet cleaning equipment that is used in your home, you may need to allow for some drying time after your appointment. For example, if your carpet cleaner uses steam cleaning equipment, you will need to wait for at least 24 hours before you move furniture or walk on the surface of your carpets. With these tips in mind, you will be ready to get the most out of your next carpet cleaning appointment.
*The Main Reason for Musty Smells After Cleaning The biggest reason for smelly carpets after a cleaning is simple. Underneath your carpet is a layer of backing or padding. If that bottom layer gets wet and isn’t dried properly, it can give off an odor.The good news is that as the backing or padding dries out, the sour smell should go away all on its own. The bad news is this takes (just a bit of) time. If you want to speed up the process, you can do the following. Set a fan on the floor and turn it on high Open the windows in the roomTurn on a space heater—carpets will dry faster with warm, dry airI f the floor is extremely wet and you’re concerned about mildew forming, you may want to take more dramatic steps. Remove heavy furniture from the room to allow for air flow Shampoo again with a mixture of white vinegar and water A white vinegar and water shampoo is a nice option because it not only helps kill mildew but also help to absorb odors.
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